Izvestiya of Saratov University.

Economics. Management. Law

ISSN 1994-2540 (Print)
ISSN 2542-1956 (Online)

For citation:

Skorobogatova T. N. About the Use of Performance Indicators Efficiency of Activity of the Enteprise of Service Industries: Logistics Aspect. Journal Izvestiya of Saratov University. Economics. Management. Law, 2017, vol. 17, iss. 1, pp. 56-60. DOI: 10.18500/1994-2540-2017-17-1-56-60

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330.131.5: 65.012.34

About the Use of Performance Indicators Efficiency of Activity of the Enteprise of Service Industries: Logistics Aspect

Skorobogatova Tatiana Nikolaevna, Institute of Economics and Management of the Crimean Vernadsky Federal University

Introduction. The urgency of evaluation of efficiency of logistical activity at the present stage of economic development, concerning both traditional and service logistics. It is shown that the development of service logistics, determining the production activity of the enterprises of sphere of services on the logistics platform makes even more meaningful the issues of systematization of indicators that measure the strength of. Theoretical analysis. The author analyses modern approaches to determination of efficiency and highlighted two main approaches: economic-oriented and targetoriented, the priority application of which is determined by the scale of the entity. Reviewed existing indicators to assess the efficiency of logistical activity of the enterprise. The recommended use of the system of relevant indicators that define the functional and support components of logistics enterprises. Results. In relation to the activities of the enterprise of sphere of services, subject to the provisions of the logistics service offered to a specific ladder of indicators, comprising four steps: 1) indicators that reflect the possibility of visiting clients of providers (potential customers navigate); 2) indicators reflecting the level of material-technical base and staff potential services; 3) indicators reflecting the level of actual service (customer satisfaction); 4) indicators of enterprise profitability (financial performance).

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