For citation:
Skorobogatova T. N. About the Use of Performance Indicators Efficiency of Activity of the Enteprise of Service Industries: Logistics Aspect. Journal Izvestiya of Saratov University. Economics. Management. Law, 2017, vol. 17, iss. 1, pp. 56-60. DOI: 10.18500/1994-2540-2017-17-1-56-60
About the Use of Performance Indicators Efficiency of Activity of the Enteprise of Service Industries: Logistics Aspect
Introduction. The urgency of evaluation of efficiency of logistical activity at the present stage of economic development, concerning both traditional and service logistics. It is shown that the development of service logistics, determining the production activity of the enterprises of sphere of services on the logistics platform makes even more meaningful the issues of systematization of indicators that measure the strength of. Theoretical analysis. The author analyses modern approaches to determination of efficiency and highlighted two main approaches: economic-oriented and targetoriented, the priority application of which is determined by the scale of the entity. Reviewed existing indicators to assess the efficiency of logistical activity of the enterprise. The recommended use of the system of relevant indicators that define the functional and support components of logistics enterprises. Results. In relation to the activities of the enterprise of sphere of services, subject to the provisions of the logistics service offered to a specific ladder of indicators, comprising four steps: 1) indicators that reflect the possibility of visiting clients of providers (potential customers navigate); 2) indicators reflecting the level of material-technical base and staff potential services; 3) indicators reflecting the level of actual service (customer satisfaction); 4) indicators of enterprise profitability (financial performance).
- Skorobogatova T. N. Servisnaya logistika v rekreatsionnom sektore [Service logistics in the recreational sector]. Simferopol, DIAJPI Publ., 2010. 403 p. (in Russian).
- Tulchinskiy G. L., Shekova E. L. Menedzhment v sfere kul’tury [Management in culture. Education quidance. 4th ed., rev. and add.]. St. Petersburg, Lan’Publ., 2009. 528 p. (in Russian).
- Otchet po nauchno-issledovatel’skoi rabote «Razrabotka kompleksnoi modeli ekonomicheskoi effektivnosti regional’nogo uchrezhdeniya kul’tury» [The report on research work «Development of an integrated model of economic efficiency of regional cultural institutions»]. Moscow, The Ministry of culture of the Russian Federation, 2012. 461 р. (in Russian).
- Ivlev V., Popova T. Sistema sbalansirovannykh pokazatelei (Balanced Score Card, BSC). Menedzhment segodnya [Management today], 2001, no. 4, pp. 24–33 (in Russian).
- Lantsova O. G. Sistema sbalansirovannykh pokazatelei kak mekhanizm povysheniya effektivnosti upravleniya predpriyatiyami servisa [Balanced Scorecard as a mechanism to improve the efficiency of business management services]. Sostoyanie i perspektivy razvitiya innovatsionnoi deyatel’nosti v oblasti servisa [State and prospects of development of innovative activity in the field service. Collected of art. the First Int. sci. and pract. conf. Pt. I]. Togliatti, TGUS Publ., 2007 , pp. 109–114 (in Russian).
- Marr B. Klyuchevye pokazateli effektivnosti. 75 pokazatelei, kotorye dolzhen znat' kazhdyi menedzher [Key Performance Indicators. 75 indicators that every manager should know. Transl. from engl. A. V. Shavrin]. Moscow, BINOM. Laboratoriya znanii Publ., 2014. 340 p. (in Russian).