корпоративная культура

Quality management is a core function of public service enterprises of the service industry. First of all, to improve the quality of service caterer is a means to achieve and maintain competitiveness. In Russia, the attention to quality management in the restaurant business is increasing due to the development of restaurant chains. Quality control services based on planning and customer satisfaction – one of the main criteria of economic prosperity catering. Theoretical analysis.

The article describes the corporate culture of restaurant chains in Russia, and the main elements of the corporate culture. Formulated impact of corporate culture on the management processes restaurant chains operating under a franchise agreement.