digitalization

Global Digital Space: Prospects and Threats to the Economic Development of Countries

Introduction. Currently, the world is creating a global digital space. This process covers, to a greater or lesser extent, virtually all countries of the world. The relevance and vitality of this process is proved by the digitalization of not only the economy, but also of all spheres of human activity. Despite the increasing degree of research of this process, there raises the question of finding the threats and prospects that should be expected from digitalization for the economic development of our country. Theoretical analysis. The historical aspect of the digital economy development is investigated, the causes of this process are revealed. The article notes the first identification of this concept with such concepts as e-Commerce, file exchange through a peer-to-peer network. We consider the prevention of simplified understanding of digitalization, linking it only with these concepts. The data on the emergence of completely different phenomena, connected with the digitalization in the XXI century, the features of this process in different countries of the world in the context of the existing process of globalization are given. Both advantages and threats associated with the penetration of digitalization into the global space are considered. The benefits of digitalization are linked to the ease of copying, transmission and dissemination of information. The threats to the global space that are caused by the spread of digitalization can be associated with copyright infringement, copying, “piracy”, which ultimately results in the loss of investment. The influence of external political and economic threats that are applied to our country can no longer exclude Russia from the list of business partners in these new conditions of globalization. Digitalization erases all obstacles to cooperation between different countries, including Russia. Empirical analysis. The article analyzes the facts that prove the undeniable advantages of digitalization for all countries. The leaders in the market of IT are revealed, taking into account such indicators as the number of Internet users, convenience/difficulty of access, the availability of analog additions, the developed telecommunications market, which does not exclude the possibility of its further development. It is noted that today they influence the transition of countries from one category to a higher one. In this regard, the classification of countries presented by the Boston Consulting Group (BCG) is relevant. It is based on indicators showing the presence of high technology: the relative level of development of digital operations and GDP per capita, the degree of economic operations’ digitalization. These data make it possible to identify the most developed countries. There are currently no more than six. Results. Taking into account the factors described in the article will contribute to the implementation of the main goal of digitalization penetration into the global space – the achievement of business success in all countries, including Russia. This makes it possible to speak about a new meaning of the concept “globalization” and makes the thesis of “the invisible hand of the market”, i.e. personal interest, relevant again.

The Forms of Tourism Digitalization

Introduction. The article substantiates the relevance of tourism digitalization study. The motives of the tourist market subjects for the use of digital technologies are noted. It is indicated that digitalization is a new form of communication between producers and consumers of tourist services, which becomes a source of competitive advantages of tourist organizations. Theoretical analysis. In addition to the introduction of the concept of “digitalization”, its advantages and possible risks of implementation are discussed. The importance of a new type of employee formation (“digital worker”) is noted, its role in modern organizations is indicated. The importance of economy digitalization in the creation of added value of enterprises in various sectors of the national economy is proved. Empirical analysis. The empirical analysis allows to identify the current forms of tourism digitalization. They include online purchase of tours designed by tour operators, the development of mobile applications useful for the implementation of tourist travel, the digitalization of independent tours by creating so-called schools “Travel for novice tourists”, as well as the development of a single information platform on the Internet for independent tourists. Results. In conclusion, it is noted that in the near future the competitiveness will have those organizations of tourism industry, which will be able to customize their services, thus ensuring a stable flow of customers.

Influence of Consumers on Improving the Quality of Electronic State Services

Introduction. The article examines the process of migration of public services to the Internet space, taking into account the development of new information and communication technologies.

Theoretical analysis. The process of interaction between users of a single portal of public services with government agencies providing these services has been studied. The analysis of the influence of consumers on the transfer of public services to the electronic form with the purpose of improving their quality is analyzed, the main directions of such influence are identified, the influence of digitalization of the process of rendering public services on behavioral patterns of consumers is investigated. It is emphasized that in modern innovative conditions of the development of civil society, only a personal approach and emotional investment in the consumer can become a competitive advantage and a rational response to price dumping in the public service of the future.

Empirical analysis. The dynamics of registration of citizens in a single system of identification and authentication is considered. The trends of consumer influence on the process of rendering public services are indicated. The main provisions are confirmed that migration of the processes of rendering state and municipal services to the digital space also influences the behavior patterns of consumers.

Results. The conclusion is made that in modern conditions of public administration a person becomes the main reference point and the entire process of rendering public services is aimed at satisfying his/her needs.