Izvestiya of Saratov University.
ISSN 1994-2540 (Print)
ISSN 2542-1956 (Online)


Saratov Customs

The Quality of the Personnel of the Customs Authorities as the Most Important Factor in Ensuring the Quality of Customs Services

Introduction. Human resources development and the formation of the professional staff of the customs authorities is the basis of ensuring the provision of quality public services. Theoretical analysis. In this article the quality of the personnel is considered as the most important factor shaping the quality of services provided by the customs authorities. Discussion of results.

Evaluation of the Customs Authorities on the Basis of the Existing System of Indicators and Suggestions for their Improvement

Introduction. The strategic objective of the Customs Service of the Russian Federation is to improve the economic security of the Russian Federation, the creation of favorable conditions for attracting investments into the Russian economy, the full revenues of the federal budget, to protect domestic producers, protection of intellectual property and the best interest of the foreign trade activity by improving the quality and effectiveness customs administration. Theoretical analysis.