Izvestiya of Saratov University.
ISSN 1994-2540 (Print)
ISSN 2542-1956 (Online)


quality of public services

Influence of Consumers on Improving the Quality of Electronic State Services

Introduction. The article examines the process of migration of public services to the Internet space, taking into account the development of new information and communication technologies. Theoretical analysis. The process of interaction between users of a single portal of public services with government agencies providing these services has been studied.