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Овсянников С. А., Старкова О. А. The Quality of the Personnel of the Customs Authorities as the Most Important Factor in Ensuring the Quality of Customs Services. Izv. Saratov Univ. (N. S.), Ser. Economics. Management. Law, 2014, vol. 14, iss. 3, pp. 583-?.


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The Quality of the Personnel of the Customs Authorities as the Most Important Factor in Ensuring the Quality of Customs Services

Introduction. Human resources development and the formation of the professional staff of the customs authorities is the basis of ensuring the provision of quality public services. Theoretical analysis. In this article the quality of the personnel is considered as the most important factor shaping the quality of services provided by the customs authorities. Discussion of results. On the example of Saratov Customs we can see that customs makes every effort to organize effective management of processes and resources and maximize the benefits of the knowledge and skills of staff, so that the reduction of staff does not have a significant impact on the quality of customs services in the region of Saratov Customs. Key underpinning for solving these problems are the target indicators of the Customs Development Strategy of Russian Federation until 2020.

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